Refund & Cancellation Policy

Booking Policy

With Sweet Trip, a cab is available for booking for a maximum of 90 days before the start date of the trip. Also, a cab booking can be done 2 hours before the start of the trip. For booking cabs, visit our website, www.sweettrip.in, or call us at +91-7488736844. To confirm the online cab bookings, a customer needs to provide an advance for the trip. The advance amount is based on the trip's estimated cost and will be adjusted against the final amount payable at the end of the trip. For every confirmed booking, a cab or taxi will be allotted 10 hours before the start of the trip. For an outstation one-way trip, the car will be allotted 2 hours before the start of the trip.

For booking modifications, the following rules will apply:

Sweet Trip allows customers to cancel their trips. There is no mandatory rule for cancellation as we understand that cancellation is subject to conditions and sometimes has to be done in a while. Sweet Trip allows customers to cancel 30 minutes before the scheduled trip time.

There is no cancellation charge for the trip; however, customers will not receive a refund. Their token amount will remain with Sweet Trip, and they will have no right to ask for a refund. However, if customers complete their trip, the advance will be managed in the final trip amount.

Remaining Payments after Advance or Payment at Trip Completion

Before the start of the trip, customers have to pay the advance or token amount. Once, Sweet Trip receives the token amount, it starts the cab management process and asks for the customer’s details for trip confirmation. Once customers have paid the advance amount, the remaining amount for the trip is either paid to the driver or can be made online payment directly to Sweet Trip’s account. All payments made as advance shall be adjusted against the final bill. Please call Sweet Trip on +91-7488736844 or email info@sweettrip.in for any clarifications on billing or other things before/during/end of the trip.

Suppose the trip is for 3 days, then customers need to pay 80% of the total amount including advance during the trip. The remaining 20% has to be paid at the end of the trip.

Trip Confirmation

Your booking will be confirmed either via the given mobile number or email ID. For any query either before booking or during the trip, customers need to call on the above-given number.

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